Frequently Asked Questions

A:  We’re partial to our own hosting services, but self-hosted WordPress works with most hosting providers. If you don’t have a site yet, or are hosted on WordPress.com, Blogger or TypePad and want to move to a self-hosted WordPress site, consider hosting with us.

A:  Absolutely!  While it’s not included in a subscription package, WP-WP migration (whether it’s WordPress.com or self-hosted WordPress that you’d like to move to a new host) is available as an add-on or standalone package.

A:  Though this is a bit more tricky, we certainly can get you moved over from your TypePad or Blogger site to a shiny new self-hosted WordPress site, all while keeping your existing media and posts!

A:  We offer billing on whatever schedule works best for you, including billing on an annual schedule. However, we believe it’s better for the customer (YOU) to be billed month-to-month.  On a monthly schedule, if you’re not satisfied, cancel your subscription at any time.  You’ll only be billed for the months you previously paid for! If you choose to be billed quarterly / semi-annually / annually and cancel, you will not be billed again at the end of your term. We do not offer refunds.

A:  You don’t. However, some of the functionality you may enjoy requires a WordPress.com account.  The account is spam-free and costs nothing. If you choose not to have a WordPress.com account, your site will still function normally, minus some beneficial features.

A: Of course we do! Grab the code here and throw it in a sidebar text widget!

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A:  Yes!  We don’t store any sensitive information, credit card or otherwise.  All payment information is submitted directly through PayPal or Stripe, not on our site.

Visit our Connect With Us page.

If you are researching WordPress as a blogging platform, you might wonder what the differences are between WordPress.com, WordPress.org, and Self-Hosted WordPress.

  • WordPress.com is a blogging service provided by Automattic, Inc.  They offer free and paid plans to host your WordPress blog.  The happiness engineers at WordPress.com manage the server, therefore limiting what plugins and functionality can be added to your own blog.  Wordpress.com also expressly prohibits Multi-Level-Marketing (MLM) based companies from using their blogging services.  Those found violating their fascinating Terms of Service will have their accounts suspended.  You won’t find anything about MLM in their ToS though; this wording is buried in support article about User Guidelines, which points to another support article on Affiliate Linking.  A forum that discusses MLM blogs on WordPress.com can be found here.  Stamin’ Up! is considered by WordPress.com to be a MLM, and some of our customers have had their accounts suspended.
  • WordPress.org is the basis of all things for a self-hosted WordPress site.  Here can be found plugins (extending functionality of your blog), plugin support, themes, etc.
  • A Self-Hosted WordPress site is owned and managed by you (or us, if you choose).  It requires you to own or obtain your own domain name (www.mysite.com), a hosting provider, and to install WordPress on your hosting provider.  While this might sound overwhelming, it really isn’t.  We can easily guide you through the process of securing a hosting provider and your own domain name.  Our Setup and Transfer services include installation of WordPress on your new site, so all the difficult work is taken care of for you!  The best part?  You own your site, can display what you want, and design it to be as simple or complex as you’d like.

Now you know the difference between the three WordPress sites.  If you have any more questions, don’t hesitate to contact us!

By default, most programs that advertise your WordPress posts will show the first image found, no matter if it’s a thumbnail, sketch, or full sized photo.  Situations this can apply to include newsletters, RSS feeds, and social media sharing.

To fix this, always set a Featured Image.  As you are crafting your post, in the lower right hand corner, find the box that says Featured Image.  Click the link and choose the image you want to appear.  This image will be chosen in the above situations.

Generally speaking, WordPress will automatically resize photos for you.  Upload one “normal” sized image to your media folder, and it knows how it should be resized for thumbnail, medium, and large sized displays.

If you find that you aren’t happy with the sizes WordPress is displaying, you can change them.  Go to “Settings” then “Media”.  Common settings are 150 x 150 for thumbnails, 300 x 300 for medium, and 640 x 640 for large.

You can also save storage space and upload time by using a plugin called Imsanity.  This WordPress plugin prevents insanely large image uploads to your media library.  Set your default image dimensions once, and it will resize the image automatically as it’s uploaded.

If you need a watermarking tool, we recommend Pixlr X. It’s an online image editing program. There are YouTube instructions on how to add a watermark HERE. The video isn’t designed specifically for Pixlr X, but the concept is the same. You can also search the web for “watermarking tools” if Pixlr doesn’t work for you.