Frequently Asked Questions

Q: Does it matter who hosts my site?

A:  We’re partial to our own hosting services, but our services work with most hosting providers. If an issue arises, we’ll work with your host to ensure we can provide our service through them.  If you don’t have a site yet, or are hosted on, Blogger or TypePad and want to move to a self-hosted WordPress site, consider hosting with us.

Q: Can you migrate my WordPress site from one hosting provider to another?
A:  Absolutely!  While it’s not included in a subscription package, WP-WP migration (whether it’s or self-hosted WordPress that you’d like to move to a new host) is available as an add-on or standalone package.
Q: Can you convert my blog from TypePad or Blogger to WordPress?
A:  Though this is a bit more tricky, we certainly can get you moved over from your TypePad or Blogger site to a shiny new self-hosted WordPress site, all while keeping your existing media and posts!
Q: Why don’t you offer annual subscriptions?
A:  We would love to bill on an annual schedule, but it’s better for the customer (YOU) to be billed month-to-month.  With our cancel anytime guarantee, you’re only billed for the months that you’ve used.  If you’re not satisfied, cancel your subscription at any time.  You’ll only be billed for the months you paid for!
Q: Why do I need a account?
A:  Some of the plugins we will install for you require a account simply for verification purposes.  The account is spam-free and costs nothing.
Q: Do you have a badge I can display on my site to support you?

A: Of course we do! Grab the code here and throw it in a sidebar text widget!

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Q: Is my information safe?

A:  Yes!  We don’t store any sensitive information, credit card or otherwise.  All payment information is submitted directly through PayPal or Stripe, not on our site.

Q: How can I contact you?
  • Google Hangouts
    • If you’re already a Google user, we can connect with you via Google Hangouts.  With Hangouts, we can text chat, voice chat, video chat, screen share, and even provide remote control support.
    • Not a Google user?  Sign up for a free (yes, free!) account.  That’s all it takes.
  • Facebook
    • Send us a message on our Facebook page!  Like us while you’re there!
  • Use the rest of the methods available on our Connect With Us page.
Q: Why are there different types of WordPress? What's the difference?

If you are researching WordPress as a blogging platform, you might wonder what the differences are between,, and Self-Hosted WordPress.

  • is a blogging service provided by Automattic, Inc.  They offer free and paid plans to host your WordPress blog.  The happiness engineers at manage the server, therefore limiting what plugins and functionality can be added to your own blog. also expressly prohibits Multi-Level-Marketing (MLM) based companies from using their blogging services.  Those found violating their fascinating Terms of Service will have their accounts suspended.  You won’t find anything about MLM in their ToS though; this wording is buried in support article about User Guidelines, which points to another support article on Affiliate Linking.  A forum that discusses MLM blogs on can be found here.  Stamin’ Up! is considered by to be a MLM, and some of our customers have had their accounts suspended.
  • is the basis of all things WordPress.  Here can be found plugins (extending functionality of your blog), plugin support, themes, etc.
  • A Self-Hosted WordPress site is owned and managed by you (or us, if you choose).  It requires you to own or obtain your own domain name (, a hosting provider (click to see our current recommendations), and to install WordPress on your hosting provider.  While this might sound overwhelming, it really isn’t.  We can easily guide you through the process of securing a hosting provider and your own domain name.  Our Setup and Transfer services include installation of WordPress on your new site, so all the difficult work is taken care of for you!  The best part?  You own your site, can display what you want, and design it to be as simple or complex as you’d like.
Now you know the difference between the three WordPress sites.  If you have any more questions, don’t hesitate to contact us!
Q: Why do my post notification emails always show the first image from my post?

By default, most programs that advertise your WordPress posts will show the first image found, no matter if it’s a thumbnail, sketch, or full sized photo.  Situations this can apply to include newsletters, RSS feeds, and social media sharing.

To fix this, always set a Featured Image.  As you are crafting your post, in the lower right hand corner, find the box that says Featured Image.  Click the link and choose the image you want to appear.  This image will be chosen in the above situations.

Q: How do I change the default size of my pictures?

Generally speaking, WordPress will automatically resize photos for you.  Upload one “normal” sized image to your media folder, and it knows how it should be resized for thumbnail, medium, and large sized displays.

If you find that you aren’t happy with the sizes WordPress is displaying, you can change them.  Go to “Settings” then “Media”.  Common settings are 150 x 150 for thumbnails, 300 x 300 for medium, and 600 x 600 for large.

You can also save server space and upload time by using a plugin called Imsanity.  This WordPress plugin prevents insanely large image uploads to your media library.  Set your default image dimensions once, and it will resize the image automatically as it’s uploaded.

Q: How Do I Use My Watermark?

If you need a watermarking tool, we recommend It’s simple to use and doesn’t require anything special. Just upload your photo, click on the “+” to add the watermark file, resize, place and save to your desktop!