We’ve had a recent influx of customers that have been burnt by their previous web designer. For some, a substantial amount of money had been paid, but they couldn’t stand the sight of their site when it was ‘finished’. Others liked the design of their site, but had no idea how to use it because they were used to another platform. Sometimes it was a combination of both. In all cases, the designer stopped responding to emails once they decided the site was “finished”.
This makes us sick.
Please, know what you’re getting before paying someone for ANY service. Contact the designer if their site isn’t clear about what you’ll be receiving. Stay in touch with them through the design process, and be clear about what you want, especially if you’re not getting what you’re asking for. Save those emails just in case you need them for ‘clarification’ later on.
Here at Integrant Services, we try to be as transparent as possible. You not only get a customer information form for pertinent account information, but a graphics design questionnaire as well. This gives us insight as to what you’re looking for as we craft your new site. Did I mention that we have a secure customer portal for you to submit your information through? It’s not for us, it’s for you: We don’t want you sending usernames and passwords through email. Yes, we care that much.
We also think our terms of service are plainly worded and easy to understand, as are the descriptions of our products & services. And if you ever have a question about anything we offer, we encourage you to ask first, buy later.
We always do our best to keep our customers happy, and knock on wood, we have yet to have a complaint. Mainly because we love what we do, and what we do is help you.
Have a horror story you want to share? Something you need to get off your chest? Leave us a comment…we’re good at listening too! 🙂